Volume 11 (2024)
Volume 10 (2023)
Volume 9 (2022)
Volume 8 (2021)
Volume 7 (2020)
Volume 6 (2019)
Volume 5 (2018)
Volume 4 (2017)
Volume 3 (2016)
Volume 2 (2015)
Volume 1 (2014)
Management
E-learning Satisfaction during COVID-19 Pandemic Lockdown: Analyzing Key Mediators

Nurhizam Safie Mohd Satar; Omkar Dastane; Azizan H Morshidi

Volume 8, Issue 8 , August 2021, , Pages 542-560

https://doi.org/10.5281/zenodo.5731664

Abstract
  An ample of studies have recently been conducted to explore and analyze the predictors of students’ e-learning satisfaction (ELS) during the COVID 19 pandemic lockdown. However, research is scarce on investigating mediating roles of key aspects, such as students’ learning stress (SLS) and ...  Read More

Impact of Service Quality Dimensions on Internet Banking Adoption, Satisfaction and Patronage

Hema Raviadaran; Omkar Dastane; Muhamad Yusnorizam Ma’arif; Nurhizam Safie Mohd Satar

Volume 6, Issue 10 , October 2019, , Pages 709-730

Abstract
  Banking, a demand-driven industry is vastly growing to date by consistently expanding its client network via internet banking. The rendered service quality by banks has nevertheless been the essential tool for attracting prospective customers. Although, impact of service quality on satisfaction and patronage ...  Read More

Assessment of Extended E-S-Qual Model in an M-Commerce Setting

Omkar Dastane; Muhammad Ifwan Bin Md Jalal; Karthik Selvaraj

Volume 5, Issue 12 , December 2018, , Pages 923-954

Abstract
  The research goal is to fill the current research gap by determining the service factors that influence M-commerce Apps customer satisfaction and loyalty in Malaysia by adopting e-service quality (e-SQ) model and relationship quality theories in the context of mobile commerce apps. A framework proposed ...  Read More

Reinvestigating Key Factors of Customer Satisfaction Affecting Customer Retention for Fast Food Industry

Omkar Dastane; Intan Fazlin

Volume 4, Issue 4 , April 2017, , Pages 379-400

Abstract
  It is an undisputed fact that the cost of Customer Retention is far lesser than that of acquiring fresh ones. Customer satisfaction is undoubtedly one of the strong factors ensuring customer retention. Several researches have been done in the past to identify factors influencing customer satisfaction ...  Read More